01 · COUNTER
Counter & Reception QR
Place feedback codes at reception desks, cashier counters and service points.
QR Code Survey Software UAE
Turn every QR scan into actionable feedback.
Collect instant customer feedback at branches, restaurants, clinics, counters, receipts, events and service locations. Zapio Survey helps UAE businesses create branded QR surveys with NPS, CSAT, CES, ratings, comments, multilingual journeys and real-time reporting.
✓ Arabic & English✓ Branch-level QR codes✓ NPS, CSAT & CES✓ No app required
SCAN TO SHARE FEEDBACK
How was your experience today?
QUICK FEEDBACK
How satisfied are you with your visit?
12345
SUBMIT FEEDBACK
📍 Branch: Downtown Dubai
⚡ Response received instantly
Unique QR by branchWorks on any smartphoneCustom brandingMultilingual surveysReal-time alerts
QR survey use cases
Put feedback exactly where the customer experience happens.
Use QR codes across physical and service touchpoints to make customer feedback fast, visible and easy to access.
02 · TABLE
Table QR Surveys
Collect dining and hospitality feedback directly from restaurant or café tables.
03 · RECEIPT
Receipt QR Feedback
Add a QR code to printed receipts or invoices for post-purchase feedback.
04 · POSTER
Poster & Signage QR
Use posters, stands and digital displays to invite customers to share feedback.
05 · PACKAGING
Product Packaging QR
Collect product satisfaction, quality and usage feedback after purchase.
06 · EVENT
Event QR Surveys
Measure event, exhibition, conference and training experience in real time.
07 · ROOM
Room & Facility QR
Place unique QR codes in rooms, facilities or service areas for location-specific feedback.
08 · STAFF
Staff & Service QR
Measure service quality by team, agent, department or customer-facing role.
Questions & measurements
Capture quick ratings and detailed comments after a scan.
Use short mobile-friendly surveys to measure satisfaction, loyalty, effort and the reason behind every score.
NPS
Net Promoter Score
Measure loyalty and likelihood to recommend your business.
CSAT
Customer Satisfaction
Measure satisfaction immediately after an in-person experience.
CES
Customer Effort Score
Understand how easy it was to receive service or complete a task.
★ 1–5
Star Ratings
Use familiar one-tap scales for quick mobile feedback.
🙂
Emoji Ratings
Collect intuitive satisfaction responses with visual choices.
A/B/C
Multiple Choice
Ask why a customer selected a particular score or outcome.
Text
Open Comments
Let customers explain what went well and what needs improvement.
Form
Optional Contact Details
Capture contact information when follow-up is appropriate and consented.
Scan to insight
Make physical customer experiences measurable.
Connect each QR code to the exact location, team or touchpoint that generated the feedback.
Build the survey
Create a branded NPS, CSAT, CES, rating or custom feedback survey.
Generate the QR code
Create unique QR codes by branch, table, counter, room, service point or campaign.
Customer gives feedback
The customer scans with a phone camera and completes a mobile-friendly survey.
Analyse & follow up
Track results by location and alert teams when important feedback arrives.
Location-level QR tracking
Know exactly where every response came from.
Use unique QR codes for each customer touchpoint so your reports can show the exact branch, table, room, counter, event or department linked to the response.
✓
Branch QR codes
Compare feedback across multiple stores, clinics, outlets or offices.
Compare feedback across multiple stores, clinics, outlets or offices.
✓
Table or room QR codes
Identify specific service areas inside restaurants, hotels and facilities.
Identify specific service areas inside restaurants, hotels and facilities.
✓
Department tracking
Separate reception, support, cashier, service desk or other teams.
Separate reception, support, cashier, service desk or other teams.
✓
Campaign tracking
Measure QR feedback from receipts, posters, events and promotions.
Measure QR feedback from receipts, posters, events and promotions.
✓
Staff or agent mapping
Associate feedback with a service team or representative where appropriate.
Associate feedback with a service team or representative where appropriate.
✓
Dynamic reporting labels
Keep analytics organised by the physical context that matters to your business.
Keep analytics organised by the physical context that matters to your business.
QR CODE SETUP
Downtown Dubai Branch
QR-DXB-001
QR-DXB-001
Table 12
Restaurant feedback
Restaurant feedback
Reception Counter
Service CSAT survey
Service CSAT survey
Event Booth A
Event experience survey
Event experience survey
Alert if score ≤ 2
Notify branch manager
Notify branch manager
Complete QR feedback toolkit
Everything you need to run professional QR code surveys.
Designed for customer experience, operations, service and multi-location teams.
◼
Unique QR generation
Create QR codes for branches, tables, rooms, counters, events and campaigns.
🎨
Custom branding
Use your logo, colours, messaging and thank-you screens.
📱
Mobile-first surveys
Deliver fast survey experiences designed for smartphone screens.
🌍
Arabic & English
Create multilingual QR survey experiences for UAE and GCC customers.
🧠
Conditional logic
Ask follow-up questions based on ratings, NPS category or previous answers.
🔔
Low-score alerts
Notify the relevant branch or team when a poor experience is reported.
📊
Dashboards & trends
Track response volume, NPS, CSAT, CES, ratings and comments over time.
🏢
Multi-location reporting
Compare branches, outlets, service areas and departments from one workspace.
🏷️
Tags & categories
Organise responses by location, service type, campaign or issue category.
🔗
API & integrations ready
Connect QR feedback with CRM, service, marketing or operational workflows.
📤
Export & reporting
Use structured reports and exports for management and deeper analysis.
🔒
Role-based access
Control which users can view locations, survey campaigns and responses.
QR feedback performance
Downtown Dubai Branch
214 responses
4.8 / 5214 responses
Marina Outlet
167 responses
4.5 / 5167 responses
Event Booth A
96 responses
+54 NPS96 responses
Low-score alerts
This month
12This month
Analytics & reporting
Compare customer experience across every physical touchpoint.
QR feedback becomes more useful when every scan is connected to location, service context and campaign data.
✓
Response trends by QR code and time period
✓
NPS, CSAT, CES and rating dashboards
✓
Branch, table, room and department comparison
✓
Open-comment review and categorisation
✓
Campaign and physical touchpoint analysis
Privacy-aware QR feedback
Collect useful feedback without asking customers for unnecessary data.
QR surveys can be designed to collect anonymous feedback by default and only request contact details where follow-up is genuinely needed. Your implementation should reflect your organisation's privacy, security and regulatory requirements.
✓
Anonymous feedback options
Let customers provide feedback without identifying themselves where appropriate.
Let customers provide feedback without identifying themselves where appropriate.
✓
Optional contact fields
Ask for contact details only when follow-up is relevant and consented.
Ask for contact details only when follow-up is relevant and consented.
✓
Controlled access
Use role-based visibility for branch and management teams.
Use role-based visibility for branch and management teams.
✓
Operational review
Review retention, access, integrations and customer notices before rollout.
Review retention, access, integrations and customer notices before rollout.
QR survey use cases in the UAE
Built for customer feedback across high-traffic industries.
Use QR surveys wherever customers interact with your physical location, staff, service or product.
🍽️ Restaurants & Cafés
Place QR surveys on tables, receipts and counters to measure food, service and overall dining experience.
🏥 Clinics & Healthcare
Collect patient feedback from reception, waiting areas, clinics and post-visit touchpoints.
🏨 Hotels & Hospitality
Gather room, housekeeping, front desk, restaurant and guest-experience feedback.
🛍️ Retail & Shopping
Measure store experience, checkout satisfaction, product availability and service quality.
🎪 Events & Exhibitions
Collect live feedback from attendees, visitors, exhibitors and training participants.
🏢 Offices & Service Centres
Measure reception, support desk, facility and public-service experiences.
Simple implementation
Launch a QR feedback journey in four steps.
Create the survey
Add your branding, questions, languages and logic.
Create QR codes
Generate unique codes for each branch, table, room, counter or campaign.
Put them at touchpoints
Use receipts, posters, stands, counters, tables or packaging.
Analyse & follow up
Compare locations, review comments and act on poor experiences.
Frequently asked questions
QR code survey software FAQs.
What is a QR code survey?
A QR code survey is a customer feedback survey that opens when a customer scans a QR code using their smartphone camera. No dedicated app is required for standard web-based survey journeys.
Where can QR surveys be used?
QR surveys can be placed on tables, counters, receipts, posters, product packaging, room displays, clinics, stores, events and other physical customer touchpoints.
Can each branch or location have its own QR code?
Yes. Unique QR codes can be created and organised by branch, outlet, table, counter, room, department, event or campaign for accurate reporting.
Can we use NPS, CSAT and CES in QR surveys?
Yes. QR survey journeys can support NPS, CSAT, CES, star ratings, emoji ratings, multiple choice and open comments.
Can the QR survey match our company branding?
Yes. The mobile survey experience can use your logo, colours, messaging and customer-facing tone.
Does Zapio Survey support Arabic and English?
Zapio Survey is designed for multilingual UAE and GCC use cases, including Arabic and English QR survey experiences.
Can low ratings trigger alerts?
Yes. Low scores or important responses can be flagged so the relevant branch or team can review and follow up quickly.
Is it suitable for multi-location businesses?
Yes. QR feedback is particularly useful for multi-location operations because each physical touchpoint can be tracked separately while still reporting into one feedback workspace.
Make customer feedback one scan away.
Create branded QR surveys for UAE customers and start measuring customer experience at every branch, table, counter, event and service location.