01 · POPUP
Popup Surveys
Show a focused feedback card after a defined time, page visit or action.
Website Survey Software UAE
Turn website visits into customer insight.
Collect feedback while customers browse, compare, buy, book or ask for help. Zapio Survey helps UAE businesses create branded website surveys with smart targeting, NPS, CSAT, CES, ratings, open comments and actionable reporting.
✓ Arabic & English✓ Popup & embedded surveys✓ NPS, CSAT & CES✓ UAE-based support
QUICK WEBSITE FEEDBACK
How satisfied are you with this page?
⚡ Trigger after 30 seconds
📈 CSAT response captured
Page targetingExit-intent surveysMobile responsiveCustom brandingReal-time alerts
Website feedback options
Use the right survey format for every visitor journey.
Choose how and when feedback appears so the survey feels relevant instead of intrusive.
02 · SLIDE-IN
Slide-in Surveys
Invite feedback from the edge of the screen without covering core content.
03 · EMBEDDED
Embedded Surveys
Place feedback directly inside product, help, service or confirmation pages.
04 · FULL PAGE
Full-page Surveys
Use a dedicated branded survey page for deeper research and structured feedback.
05 · EXIT INTENT
Exit-intent Surveys
Ask why visitors are leaving before they complete a purchase, booking or enquiry.
06 · POST-ACTION
Post-action Surveys
Collect feedback after checkout, form submission, booking or support completion.
07 · FEEDBACK TAB
Always-on Feedback
Add a persistent feedback button so visitors can comment whenever they choose.
08 · LINK SURVEY
Shareable Web Surveys
Send the same survey as a direct web link through email, SMS, WhatsApp or campaigns.
Questions & measurements
Measure satisfaction, loyalty, effort and visitor intent.
Combine recognised customer experience metrics with flexible question types to understand both the score and the reason behind it.
NPS
Net Promoter Score
Measure recommendation intent and relationship loyalty.
CSAT
Customer Satisfaction
Measure satisfaction after a page, service, purchase or interaction.
CES
Customer Effort Score
Understand how easy or difficult an online task feels.
★ 1–5
Ratings
Capture fast star, number, emoji or scale-based responses.
A/B/C
Multiple Choice
Ask visitors to select reasons, categories, preferences or outcomes.
Text
Open Comments
Collect detailed feedback in the visitor's own words.
Yes/No
Binary Questions
Use simple decision questions to keep completion friction low.
Form
Contact & Custom Fields
Capture optional details when follow-up is appropriate and consented.
From trigger to action
Capture feedback at the moment it matters.
Build targeted website survey journeys that connect visitor context with the right follow-up.
Choose the visitor
Select pages, journeys, devices, campaigns or configured events.
Choose the moment
Show after time on page, scroll depth, exit intent or a specific action.
Show the right question
Use NPS, CSAT, CES, ratings, choice questions or comments.
Route the response
Send alerts, review trends and assign important feedback to the right team.
Smart targeting & controls
Decide exactly who sees each survey.
Keep surveys relevant with flexible rules rather than asking every visitor the same question.
✓
Page targeting
Show surveys only on selected pages, paths or sections.
Show surveys only on selected pages, paths or sections.
✓
Time delay
Trigger after a visitor spends a defined amount of time on the page.
Trigger after a visitor spends a defined amount of time on the page.
✓
Scroll depth
Ask after the visitor has consumed enough of the page.
Ask after the visitor has consumed enough of the page.
✓
Exit intent
Invite feedback when a desktop visitor appears ready to leave.
Invite feedback when a desktop visitor appears ready to leave.
✓
Device targeting
Create experiences appropriate for desktop, tablet and mobile.
Create experiences appropriate for desktop, tablet and mobile.
✓
Frequency controls
Limit how often an invitation appears to reduce fatigue.
Limit how often an invitation appears to reduce fatigue.
WEBSITE SURVEY RULES
Show on pricing page
/pricing/*
/pricing/*
Trigger after 25 seconds
Time on page
Time on page
Trigger after 60% scroll
Content engagement
Content engagement
Desktop exit intent
Before leaving
Before leaving
Limit to once every 14 days
Frequency cap
Frequency cap
Complete website survey toolkit
Everything you need to create, manage and improve website feedback.
Designed for marketing, customer experience, digital, product, operations and service teams.
🎨
Custom branding
Match your logo, colours, messaging and thank-you screens.
🌍
Arabic & English surveys
Create multilingual experiences for customers across the UAE and GCC.
🧠
Conditional logic
Show follow-up questions based on a previous answer or score.
📱
Responsive design
Keep surveys easy to use on desktop, tablet and mobile screens.
🔔
Low-score alerts
Notify the appropriate team when a customer reports a poor experience.
📊
Dashboards & trends
Track response volume, ratings, NPS, CSAT, CES and feedback trends.
🏷️
Tags & categories
Organise comments by journey, issue type, campaign, branch or department.
🏢
Multi-location reporting
Compare customer experience across branches, outlets and business units.
🔗
API & integrations ready
Connect feedback workflows with CRM, support, marketing or internal systems.
👥
Role-based access
Give teams appropriate visibility into surveys, responses and reporting.
📤
Export & reporting
Use structured reporting and exports for deeper analysis and management reviews.
⚡
Fast survey publishing
Create reusable templates for common website feedback and CX journeys.
Privacy-aware feedback design
Collect useful feedback without collecting more data than you need.
Design surveys around clear business purposes, appropriate consent and minimal personal information. Your implementation should reflect your organisation's privacy, security and regulatory requirements.
✓
Optional contact details
Keep identifiable fields optional unless follow-up requires them.
Keep identifiable fields optional unless follow-up requires them.
✓
Purpose-driven collection
Ask only questions that support a defined customer experience goal.
Ask only questions that support a defined customer experience goal.
✓
Controlled access
Use role-based visibility for teams handling customer responses.
Use role-based visibility for teams handling customer responses.
✓
Implementation review
Review cookies, analytics, retention and integrations before production rollout.
Review cookies, analytics, retention and integrations before production rollout.
Website survey use cases in the UAE
Built for digital customer journeys across industries.
Use website surveys to understand visitors at important moments in sales, service, booking and support journeys.
🏥 Healthcare & Clinics
Measure website usability, appointment booking experience, information quality and post-visit satisfaction.
🍽️ Restaurants & Hospitality
Collect booking, ordering, menu, loyalty and guest-experience feedback.
🛍️ Retail & E-commerce
Understand product discovery, checkout friction, delivery expectations and purchase satisfaction.
🏢 Real Estate
Measure property search quality, lead-form experience and enquiry satisfaction.
🎓 Education
Improve admissions, course information, student portals and enquiry journeys.
🏦 Professional Services
Collect feedback on digital applications, information clarity and service interactions.
Frequently asked questions
Website survey software FAQs.
What is a website survey?
A website survey is a feedback form displayed to visitors on selected pages or after specific actions. It can be used to understand satisfaction, intent, effort, usability and the reason behind visitor behaviour.
Can Zapio Survey support popup and embedded website surveys?
Yes. Website feedback journeys can be designed as popup, slide-in, embedded, full-page, post-action, exit-intent and always-on feedback experiences.
Can we run NPS, CSAT and CES surveys on our website?
Yes. You can structure survey journeys around NPS, CSAT and CES as well as ratings, multiple choice, yes/no questions and open comments.
Can surveys appear only on selected pages?
Yes. Page targeting lets you design specific experiences for product pages, pricing pages, checkout, booking, help content and confirmation pages.
Can the website survey match our company branding?
Yes. Surveys can be designed using your logo, colours, messages and customer-facing tone.
Does Zapio Survey support Arabic and English?
Zapio Survey is designed for multilingual UAE and GCC use cases, including Arabic and English survey experiences.
Can low customer ratings trigger follow-up?
Survey workflows can flag low scores or important responses so the appropriate team can review and follow up.
Is it suitable for businesses with multiple branches?
Yes. Responses can be organised using location, department, campaign, page or journey context to support comparison across a multi-location operation.
Turn your website into a listening channel.
Create branded website surveys for UAE customers and start learning what visitors need, where they struggle and what will improve their experience.