API & integrations

Connect customer feedback to the tools you use

Trigger surveys from your booking, POS and support systems, and send scores and comments to your CRM, help desk and analytics tools. Zapio Survey is API and integration ready. Explore the integration hub.

Discuss your integration → ▶ View interactive demo
  • API ready
  • CRM & help desk
  • Event-based triggers
  • Data exports
Integration hubSelect a system to see how feedback connects
Overview
CRM

Attach feedback and scores to customer records so sales and service teams see the full picture.

// Illustrative response record — fields depend on your setup
{
  "survey": "Branch visit CSAT",
  "score": 2,
  "channel": "qr",
  "location": "Marina outlet",
  "comment": "Waited 40 minutes",
  "language": "en"
}
  • API access
  • CRM
  • Help desk
  • Booking & POS
  • Data export
Integration capabilities

Make feedback part of every workflow

Feedback is most useful when it reaches the systems and teams that act on it.

Trigger surveys from events

Send surveys when a booking, purchase, delivery or ticket is completed.

Enrich customer records

Attach scores and comments to customer profiles in your CRM.

Create follow-up tasks

Turn low scores into help desk tickets or tasks for your team.

Combine with business data

Analyse feedback alongside operational data in your BI tools.

Export structured data

Export responses for analysis, archiving and reporting.

Reviewed implementation

Our team reviews data flows, access and retention with you before launch.

How it works

Connect Zapio Survey in four steps

A guided integration process with our UAE-based team.

01 · PLAN

Map your systems

Decide which events trigger surveys and where feedback goes.

02 · CONNECT

Set up the integration

Connect using the API with your development team.

03 · TEST

Check the data flow

Test triggers, fields and permissions end to end.

04 · LAUNCH

Go live and monitor

Launch and review the data as it flows.

Use cases in the UAE

Integration use cases

How UAE and GCC businesses connect feedback to their systems.

Clinics & booking systems

Send a survey automatically after every completed appointment.

Post-visit triggerPatient records

Retail & POS

Trigger post-purchase surveys from your POS or e-commerce platform.

Post-purchase triggerOrder data

Support & help desk

Create a ticket when a customer gives a low score.

Ticket creationSupport CSAT

Sales & CRM

Show each customer's latest NPS on their CRM record.

NPS on recordAccount health

Analytics & BI

Combine feedback with sales and operations data.

BI dashboardsData export

SaaS products

Send product events to trigger in-product surveys.

Event triggersProduct analytics
Integration guide

Why integrate customer feedback?

Customer feedback is most valuable when it is connected to the rest of your business. Integrations let you trigger surveys from real events and put scores and comments where your teams already work.

With Zapio Survey being API and integration ready, you can send surveys after bookings, purchases or support tickets, add NPS and CSAT to CRM records, create follow-up tasks for low scores and analyse feedback alongside operational data.

Every integration is planned with your team, and our UAE-based specialists help review data flows, permissions and retention so feedback is used responsibly.

  • AutomatedSurveys sent by real events, not manual work.
  • ConnectedFeedback where your teams already work.
  • CompleteFeedback combined with business data.

Integration best practices

  1. 01

    Start with one high-value trigger

    For example, a survey after every completed appointment or delivery.

  2. 02

    Send only the fields you need

    Pass the minimum customer context required for targeting and reporting.

  3. 03

    Define where feedback should go

    Decide which systems and teams need scores, comments or alerts.

  4. 04

    Test with real scenarios

    Check triggers, timing and field mapping before going live.

  5. 05

    Review permissions and retention

    Agree who can access data and how long it is kept.

  6. 06

    Monitor after launch

    Watch response volumes and data quality in the first weeks.

Zapio Survey is API and integration ready. Our team will share the right integration approach for your systems during implementation.

Yes. Surveys can be triggered by events such as a completed booking, purchase, delivery or ticket.

Yes. Scores and comments can be connected to customer records so your teams see feedback in context.

Yes. Low scores can be routed to your support workflow so the right team follows up.

Yes. Responses can be exported in structured formats for analysis and reporting.

Simple use cases need little technical work. Event-based triggers and two-way integrations usually involve your development team, supported by ours.

We review data flows, permissions, retention and customer notices with your team before launch, in line with your organisation's requirements.

Common categories include CRM, help desk, booking, POS, e-commerce, messaging and analytics tools. Contact us to discuss your specific systems.

✦ API & integrations

Connect feedback to your business

Talk to our team about triggering surveys and sending feedback to your CRM, help desk and analytics tools.

  • Branded NPS, CSAT & CES surveys
  • Web, email, QR, app & in-product channels
  • Arabic & English ready, with UAE-based support

What happens next

  1. 1Tell us what you need
  2. 2Our team gets in touch
  3. 3Launch your first survey

Get started with Zapio Survey

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