Dashboards & reporting

See your customer experience in real time

Track NPS, CSAT and CES across every channel, branch and journey. Filter, compare and share results in seconds — and understand the reasons behind every score. Try the interactive dashboard.

Explore the dashboards → ▶ View interactive demo
  • Real-time dashboards
  • Channel & branch filters
  • Comment themes
  • Exports & reports
Interactive dashboardFilter by channel and branch
Example data
NPS+52▲ 4
CSAT4.7▲ 0.1
Responses1,284this month
CSAT trend · last 8 weeks
Top themeStaff friendlinessPositive
  • Live dashboards
  • Smart filters
  • Branch comparison
  • Comment themes
  • Exports
Analytics features

Everything you need to understand customer feedback

Turn thousands of responses into clear priorities for every team.

Real-time CX dashboards

See NPS, CSAT, CES, ratings and response volume as feedback arrives.

Filter by anything

Slice results by channel, branch, journey, date, segment or survey.

Compare locations

Rank branches, outlets and departments side by side.

Comment themes & sentiment

Group open comments into themes and see positive and negative trends.

Trends over time

Track how scores change week by week and after every improvement.

Exports & shared reports

Export responses and share structured reports with management.

How it works

From responses to decisions in four steps

Dashboards that help every team act on feedback.

01 · COLLECT

Responses flow in

Every channel feeds one live dashboard.

02 · FILTER

Find the signal

Filter by channel, branch, journey and segment.

03 · UNDERSTAND

See the why

Comment themes explain the scores.

04 · ACT

Share & improve

Share reports and track the impact of changes.

Use cases in the UAE

Feedback reporting for every team

Dashboards built for CX, operations, product and leadership teams.

CX & quality teams

Monitor every metric and channel from one workspace.

NPS trendsTheme analysis

Operations & area managers

Compare branches and spot locations that need support.

Branch rankingAlerts

Leadership

Share a clear monthly view of customer experience.

Executive summaryExports

Product teams

See feedback by feature, release and segment.

Feature CSATRelease impact

Support teams

Track satisfaction and effort by agent and queue.

Agent CSATTicket CES

Marketing & digital

Measure website and campaign feedback.

Page feedbackCampaign NPS
Survey analytics guide

What is survey analytics?

Survey analytics turns raw responses into insight: scores, trends, comparisons and themes that show what customers think and why. A good customer experience dashboard brings every channel and location together in one view.

With Zapio Survey you can track NPS, CSAT and CES in real time, filter by channel, branch, journey and segment, and group open comments into themes so you know exactly what to fix first.

For multi-location businesses in Dubai, Abu Dhabi and across the GCC, analytics make it easy to compare branches, recognise top performers and support locations that need help.

  • One viewEvery channel and branch in one place.
  • Clear prioritiesThemes show what to fix first.
  • ShareableReports for every team and manager.

Survey reporting best practices

  1. 01

    Start with a few key metrics

    Focus dashboards on NPS, CSAT or CES plus response volume.

  2. 02

    Always show the trend

    A single score means little without the change over time.

  3. 03

    Compare like with like

    Compare branches, channels and journeys with similar customer groups.

  4. 04

    Read the comments

    Themes and verbatim comments explain what the numbers cannot.

  5. 05

    Share with the people who can act

    Give branch and team managers access to their own results.

  6. 06

    Review on a regular rhythm

    Set a weekly or monthly review so insights turn into action.

Dashboards show NPS, CSAT, CES, ratings, response volume, trends and comment themes across your surveys.

Yes. Filter by channel, branch, location, journey, date range, survey and customer segment.

Yes. Responses appear in dashboards as they are submitted.

Yes. Comments can be grouped into themes and categories so you can see recurring topics.

Yes. You can export responses and structured reports for deeper analysis and management reviews.

Yes. Role-based access lets you control who can see which surveys, locations and reports.

Yes. Multi-location reporting lets you compare and rank branches, outlets and departments.

Yes. Arabic and English responses are reported together in the same dashboards.

✦ Dashboards & reporting

Turn feedback into clear decisions

See your customer experience across every channel and branch in real-time dashboards.

  • Branded NPS, CSAT & CES surveys
  • Web, email, QR, app & in-product channels
  • Arabic & English ready, with UAE-based support

What happens next

  1. 1Tell us what you need
  2. 2Our team gets in touch
  3. 3Launch your first survey

Get started with Zapio Survey

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