Multi-location feedback

Compare customer experience across every branch

Collect feedback from every outlet, clinic, store and office, then compare, rank and support each location from one workspace. Explore the branch performance map.

Compare your branches → ▶ View interactive demo
  • Branch-level surveys
  • Location dashboards
  • Rankings & trends
  • Local alerts
Branch performance mapSelect an emirate to compare locations
Example data
6 branches Dubai
CSAT4.7
NPS+54
Responses1,240
Top themeStaff friendliness
Rank1 of 7
4.6+4.4–4.5below 4.4Schematic map, not to scale
  • Branch QR codes
  • Location hierarchy
  • Branch rankings
  • Local alerts
  • Manager access
Multi-location features

Everything you need to manage feedback across locations

One platform for head office, area managers and every branch team.

A survey link for every location

Unique QR codes and links for each branch, outlet, room or counter.

Location hierarchy

Organise branches by emirate, region, brand or area manager.

Rankings and comparisons

See your best and lowest-performing locations at a glance.

Local alerts

Send low scores to the manager responsible for that branch.

Branch-level access

Managers see their own results; head office sees everything.

Location trends

Track each branch over time and after every change.

How it works

Roll out multi-location feedback in four steps

Launch once, measure everywhere.

01 · MAP

Set up your locations

Add branches and group them by region or brand.

02 · ASSIGN

Create location codes

Generate a QR code or link for every location.

03 · COMPARE

Rank and compare

See every branch side by side in one dashboard.

04 · SUPPORT

Help each branch improve

Share results and act on local themes.

Use cases in the UAE

Multi-location feedback for every industry

Built for businesses with many locations across the UAE and GCC.

Restaurant chains

Compare outlets by food, service and speed.

Outlet rankingTable QR

Retail chains

Store experience and checkout feedback by branch.

Store CSATRegional view

Clinic groups

Patient experience by clinic, department and doctor.

Clinic comparisonDepartment view

Bank branches

Branch NPS and service quality across emirates.

Branch NPSArea managers

Service centres

Customer happiness across every service centre.

Centre rankingHappiness index

Hotel groups

Guest feedback across properties and outlets.

Property comparisonOutlet feedback
Multi-location guide

What is multi-location feedback?

Multi-location feedback means collecting customer feedback from every branch, outlet or site and reporting it in one place. Each response is linked to the location where it happened, so you can compare performance fairly.

With Zapio Survey, each location gets its own QR codes and survey links. Results roll up from branch to region to the whole business, with rankings, trends and local alerts for every manager.

From Dubai and Abu Dhabi to Sharjah, Ajman and the northern emirates, multi-location reporting helps head office spot best practices and support the branches that need help most.

  • Fair comparisonEvery response tied to its location.
  • Local ownershipEach manager sees and acts on their results.
  • Best practiceLearn from your top-performing branches.

Multi-location feedback best practices

  1. 01

    Use the same survey everywhere

    Identical questions make branch comparisons meaningful.

  2. 02

    Give every location a unique code

    Separate QR codes and links show exactly where feedback came from.

  3. 03

    Compare similar locations

    Group branches by size, format or region for fairer rankings.

  4. 04

    Watch response volume

    Low response counts can make scores swing — track volume alongside scores.

  5. 05

    Share results with branch teams

    Local teams improve fastest when they see their own feedback.

  6. 06

    Learn from top performers

    Find out what your best branches do differently and share it.

Yes. Every branch, outlet, room or counter can have its own QR code and survey link.

Yes. Multi-location reporting lets you compare and rank branches side by side.

Yes. Role-based access lets managers see their own location while head office sees everything.

Yes. Locations can be organised by emirate, region, brand, format or area manager.

Yes. Alerts can be routed to the manager responsible for the location where the feedback came from.

Zapio Survey is designed for businesses with one location or many. Contact our team to discuss your setup.

Yes. Use one survey for all locations so results are directly comparable.

Yes. Franchise groups can compare outlets while giving each franchisee access to their own results.

✦ Multi-location feedback

See every branch clearly

Collect, compare and improve customer experience across all your locations in the UAE and GCC.

  • Branded NPS, CSAT & CES surveys
  • Web, email, QR, app & in-product channels
  • Arabic & English ready, with UAE-based support

What happens next

  1. 1Tell us what you need
  2. 2Our team gets in touch
  3. 3Launch your first survey

Get started with Zapio Survey

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