Mobile app survey software · UAE & GCC

Capture feedback inside your mobile app

Ask customers for feedback while they onboard, book, buy, pay, use a feature or get support. Trigger in-app NPS, CSAT and CES surveys from real app behaviour, in Arabic or English, and see results in real time.

Create a mobile app survey → ▶ View interactive demo
  • iOS & Android journeys
  • Arabic & English
  • NPS, CSAT & CES
  • Event-based triggers
  • Contextual in-app surveys
  • Onboarding feedback
  • Feature satisfaction
  • Mobile-first design
  • Real-time alerts
Mobile feedback journeys

Ask for feedback at the moments that matter inside your app

Run contextual surveys across onboarding, transactions, support and feature use — without sending users to a separate feedback channel. Select a moment to preview it.

Measure how clear and confident users feel after setup — and their first impressions of the app.

Ask how useful, easy or valuable a feature is right after someone uses it.

Measure satisfaction after a payment, order, booking or subscription.

Collect feedback after chats, tickets, callbacks or resolved issues.

Run relationship pulse surveys for active app users at regular intervals.

Find out how easy it was to complete a key task in the app.

Learn why users abandon checkout, booking, registration or other key flows.

Measure reactions to new features, redesigns and major app updates.

Questions & measurements

Measure satisfaction, loyalty and effort inside the mobile journey

Combine recognised customer experience metrics with mobile-friendly question types and optional follow-up comments.

Net Promoter Score (NPS)

Measure loyalty and likelihood to recommend among app users.

Customer Satisfaction (CSAT)

Measure satisfaction after an interaction or completed task.

Customer Effort Score (CES)

Find out whether app tasks feel simple or difficult.

Star ratings

Quick 1–5 scores for features, journeys or services.

Emoji ratings

Visual, lightweight responses that are easy to tap.

Multiple choice

Ask users why they gave a score or chose an outcome.

Open comments

Let users describe friction, requests or great experiences.

Custom fields

Collect optional extra information for follow-up or reporting.

From event to insight

Trigger feedback from real app behaviour

Build survey journeys around the actions customers take in your app — and turn every response into a product or service improvement.

01 · TRIGGER

Choose the trigger

Feature use, payment, booking, purchase, support or onboarding.

02 · TARGET

Select the audience

Target users by journey, segment, device or custom rules.

03 · CAPTURE

Capture feedback

Use NPS, CSAT, CES, ratings, multiple choice or comments.

04 · IMPROVE

Improve the app journey

Review trends, alert teams and prioritise the most-mentioned issues.

Smart triggers & targeting

Show surveys when context makes the question relevant

Control where, when and how often users see survey invitations — so feedback requests feel helpful, not disruptive.

  • Event-based triggers

    Launch surveys after a booking, checkout, payment, feature use or support completion.

  • Screen targeting

    Show surveys only on the screens or journeys you choose.

  • Session timing

    Trigger after time in app, a number of sessions or a usage milestone.

  • User segmentation

    Target by customer type, plan, lifecycle stage or other attributes.

  • Frequency controls

    Limit repeat surveys so users never feel interrupted too often.

  • Follow-up logic

    Ask different follow-up questions based on the score or answer.

Mobile survey rulesBooking experience survey
Live
  • TriggerEvent booking_success
  • AudienceActive customers only
  • Delay15 s after success screen
  • Follow-upAsk why if score ≤ 2
  • PlatformsiOSAndroid
  • FrequencyOnce every 30 days
Survey: “How was your booking experience?”
Complete mobile survey toolkit

Everything you need to understand app users and improve mobile journeys

Built for product, CX, digital, service and growth teams — with every in-app response flowing into the same Zapio Survey dashboards.

Native-style survey experiences

Surveys that look and feel like part of your app.

Custom branding

Match your app colours, logo and tone of voice.

Arabic & English

Multilingual in-app surveys for UAE and GCC users.

Event-based triggers

Launch surveys from app actions and milestones.

Conditional logic

Smarter follow-ups based on score or context.

Low-score alerts

Notify teams when users report a poor experience.

Dashboards & trends

Track volume, NPS, CSAT, CES, ratings and comments over time.

Tags & journey context

Sort responses by feature, screen, campaign, app version or segment.

API & SDK integration ready

Connect feedback to your app, CRM, service and analytics tools.

Role-based access

Give product, CX and service teams the right visibility.

Export & reporting

Share structured reports and exports for reviews.

Reusable templates

Keep onboarding, support, feature and transaction surveys consistent.

Mobile feedback performanceThis month
Example data
Booking CSAT0/5472 responses
Feature usefulness0%New feature survey
Mobile NPS0Relationship pulse
Low-score alerts0Routed to teams
Booking CSAT · last 8 weeks▲ after v3.2
Analytics & reporting

Connect feedback to the mobile journey that generated it

See which screens, features, app versions and customer segments create great — or poor — experiences.

  • Response trends by survey and period

    See how in-app feedback changes after every release and campaign.

  • NPS, CSAT, CES and rating dashboards

    Track every customer experience metric for your app in one place.

  • Feature, screen and journey comparison

    Find the screens and features that delight users — and the ones that frustrate them.

  • Analysis by customer segment and app version

    Spot whether an update improved or hurt the experience.

  • Open-comment review and categorisation

    Group comments into themes to prioritise your product roadmap.

Privacy-aware mobile feedback

Collect in-app feedback with appropriate privacy and data controls

Every survey should have a clear purpose and receive only the context it needs. Align your implementation with your organisation's privacy, security, consent and regulatory requirements.

  • Minimal user context

    Pass only the attributes each survey actually needs.

  • Optional contact fields

    Personal details stay optional unless a follow-up requires them.

  • Controlled access

    Role-based permissions keep responses visible only to the right teams.

  • Implementation review

    Review SDK/API data flows, retention, permissions and user notices before launch.

Mobile app survey use cases in the UAE

Built for high-value digital customer journeys

For every sector where customers rely on apps to book, buy, pay, manage accounts or get service.

Mobile app surveys for healthcare & clinics

Feedback on appointment booking, telehealth, patient portals and mobile services.

Booking CESTelehealth CSAT

Mobile app surveys for food delivery & hospitality

Feedback after orders, table bookings, deliveries and loyalty activity.

Order CSATDelivery rating

Mobile app surveys for retail & e-commerce

Measure search, cart, checkout, payment, delivery and the shopping experience.

Checkout drop-offPost-purchase NPS

Mobile app surveys for real estate

Understand property search, enquiries, viewing requests and owner or tenant portals.

Search feedbackViewing request CES

Mobile app surveys for financial & professional services

Feedback on onboarding, applications, payments and service requests.

Onboarding CESPayment CSAT

Mobile app surveys for education & training

Student apps, course access, registration, support and mobile learning feedback.

Course ratingRegistration CES
Simple implementation

Launch a mobile feedback journey in four steps

Work with our UAE-based team to connect your app, design your first surveys and go live.

  1. Step 01 · Define

    Choose the app moment

    Pick the feature, screen, action or journey you want to measure.

  2. Step 02 · Design

    Create the survey

    Add branding, question types, logic and languages.

  3. Step 03 · Configure

    Set triggers & targeting

    Connect app events, audience rules and frequency limits.

  4. Step 04 · Improve

    Analyse & act

    Review scores, comments and trends to set product priorities.

In-app feedback guide

What is a mobile app survey?

A mobile app survey — also called an in-app survey — is a short feedback form shown inside your iOS or Android app at a specific moment, such as after a booking, a payment or the first use of a new feature. Because the question appears in context, users answer while the experience is still fresh.

With Zapio Survey, in-app surveys are triggered by real app events, targeted to the right users and shown as native-style bottom sheets, cards or modals. Responses are tagged with the screen, feature and app version, so product and CX teams can see exactly which parts of the journey drive satisfaction or friction.

For apps serving customers in Dubai, Abu Dhabi and across the GCC, in-app feedback in Arabic and English is one of the most effective ways to improve onboarding, increase conversions and protect app store ratings by fixing issues before they become reviews.

  • In-context answersFeedback captured at the exact moment of experience.
  • Higher response ratesUsers answer without leaving the app.
  • Product-ready insightEvery response linked to a screen, feature and version.

In-app survey best practices

  1. 01

    Trigger surveys after a completed action

    Ask right after a booking, payment, feature use or resolved chat — when the experience is fresh and the user has finished their task.

  2. 02

    Never interrupt a critical flow

    Avoid showing surveys mid-checkout or during sign-up. Wait for a success screen or a natural pause instead.

  3. 03

    Keep it to one or two questions

    Start with a single tap — a rating, emoji or NPS score — and ask one optional follow-up for context.

  4. 04

    Use native-feeling formats

    Bottom sheets and inline cards that match your app design feel less intrusive than full-screen popups.

  5. 05

    Control frequency across surveys

    Set a global cap, such as one survey every 30 days per user, so feedback never feels like spam.

  6. 06

    Segment by version and close the loop

    Tag responses with app version and screen, then share themes with product teams and respond to low scores quickly.

A mobile app survey is a short feedback form shown inside an iOS or Android app while a user is completing a task or using a feature. Because it appears in context, it captures more accurate feedback than surveys sent later.

Yes. In-app surveys support Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES), as well as star and emoji ratings, multiple choice and open comments.

Yes. Surveys can be triggered by configured events such as completing onboarding, a booking, a payment, a purchase, a support chat or using a specific feature.

Yes. You can target users by segment, lifecycle stage, journey, user attributes and frequency rules, so each survey reaches the right people.

Not when they are set up well. Event-based triggers, short delays after success screens, native-style formats and frequency caps keep surveys relevant and unobtrusive.

Zapio Survey is API and SDK integration ready. Your development team connects app events and user context, and our team reviews the data flow with you before launch.

Yes. In-app surveys can use your app's logo, colours and tone so they feel like a natural part of the experience.

Yes. Mobile app surveys can be shown in Arabic and English, with right-to-left layouts for Arabic-speaking users in the UAE and GCC.

Yes. Low scores or important answers can be flagged automatically so the right team can review them quickly.

Yes. Responses can be grouped by feature, screen, app version, segment or journey stage, so you can see exactly what affects the experience.

✦ Mobile app surveys

Build a mobile app that listens to its users

Create in-app surveys for your iOS and Android users and measure satisfaction, loyalty, effort and feature experience right inside the journey.

  • In-app NPS, CSAT, CES & feature surveys
  • Event-based triggers & user targeting
  • Arabic & English ready, with UAE-based support

What happens next

  1. 1Tell us what you need
  2. 2Our team gets in touch
  3. 3Launch your first survey

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